Nortel Call Center Administration & Design

Our course is customized to provide the knowledge you need to manage your call center.
We combine multiple courses from Nortel into a  course on covering call center administration areas: most common reports, scripting of the call flows, and real-time screens used to monitor agents and stats.

We also offer a course for technicians on how to configure and set-up the Contact Center server and connections to the PBX .
This customized course will leave the technician with a full understanding of how to add agents, CDNs, and voice ports to the system along with the basic troubleshooting skills to support the server and PBX call routing.

Work with a firm that understands the marketplace

 

 

Call Center Design and
Optimization Consulting

Testimonials

"iGen was able to increase the effectiveness of Baxter's telecommunications systems while generating significant cost savings… contributing to ongoing savings in excess of $750,000."

- Baxter Corporation

"We experienced reductions in telecommunications expenses that far exceeded our expectations"

- CEMEX