Technical Training

Whether you are planning to attend one of our telecommunications seminars or would like to schedule a private, product-specific training session for your corporate telecom group, we will tailor our services and expertise to meet your needs. Learn about the components of the telecommunications infrastructure ... what they are and how they operate together. You will learn how to better manage what you've got.

Nortel Administrative Programming

You don’t have to go to Toronto, or Houston, or Richardson, TX for several weeks and spend thousands of dollars to learn administrative programming. We cut out the unnecessary overviews and impractical depth of detail- and focus on the relevant stuff....and….you’ll pay much less. We have two levels of product training to fit your experience level. 

Nortel Call Pilot/Meridian Mail Administration

Whether you already know how to make a few or many changes in the Voice Mail system, we will develop a depth of learning program that will take you to a new level of understanding and capability with your Voice Mail Administration Programming. This practical training course will teach you how to face 80% of the common questions and issues faced today.

Nortel Call Center Administration & Design

Our course is customized to provide the knowledge you need to manage your call center.
We combine multiple courses from Nortel into a  course on covering call center administration areas: most common reports, scripting of the call flows, and real-time screens used to monitor agents and stats.

We also offer a course for technicians on how to configure and set-up the Contact Center server and connections to the PBX .
This customized course will leave the technician with a full understanding of how to add agents, CDNs, and voice ports to the system along with the basic troubleshooting skills to support the server and PBX call routing.

Work with a firm that understands the marketplace

New Courses

• BCM 50/200/400/450
• CS1000 Administration & Maintenance
• CALL PILOT
• Contact Center/Symposium Suite
• VoIP & Networking Configuration
• Avaya Product Training

Testimonials

"iGen was able to increase the effectiveness of Baxter's telecommunications systems while generating significant cost savings… contributing to ongoing savings in excess of $750,000."

- Baxter Corporation

"We experienced reductions in telecommunications expenses that far exceeded our expectations"

- CEMEX