Call Center TIPS
When it comes to your customer “point of contact”, your call center is often
the very place you will succeed or fail. Knowing how to better design,
improve and cut costs in this area of your business is worthy of your
attention. This white-paper of Call Center Tips will introduce the key
fundamentals to consider when starting or even optimizing a call center
environment.
How to Cut Cellular Service Costs
Many changes are taking place in the cellular service market. The recent
tariff change to allow number portability in most of the USA markets unveils
new opportunities to streamline, negotiate and better optimize your
company’s cellular expense line. This white-paper will describe a
challenging but proven method to cut cellular costs significantly.
Long Distance Cost Cutting TIPS
This white paper will unveil many ideas and areas about where and how to
begin looking for long distance service cost savings. It discusses the
Inbound “toll free” and Outbound calling costs.
Technology Contract Negotiating TIPS
Here is an opportunity to explore several important strategies for better
negotiation tactics with vendors. These are easy to implement and will reap
significant results of better pricing as well as better service levels.
Telecommuting Cost/Benefit Configurator Template
Here is an easy way to really evaluate the costs and savings benefits to
your company when a Telecommuting/Tele-Work organization design is
implemented. All costs and savings consideration are covered to help you
truly discover “if” or “how much” savings will come from Telecommuting.
The Divestiture of AT&T Story
This is a terrific document to get a bigger picture view of where we have
come from and how deregulation was implemented in America. If you are in
voice or data communications management, this is a helpful story to know.
Corporate Location Worksheet- Master Directory
This spreadsheet will serve as an easy way to list all company locations
into one database and allow you to add your own rows and columns of
additional pertinent information for quick recall as you service/support
their expenses, inventories and vendor support needs.
This document has all the
critical information you need in it and the excess is cut out. You don’t
need another “too technical” or “too wordy” book. You need the facts, the
critical information that helps you quickly embrace the standards,
configurations and terminology so you can better manage vendors and cable
installations.
$95.00 plus
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Voice and Data Bandwidth Measures Clarified
This is another “cut-to-the-chase” document that delivers quickly and
clearly the information you need to understand the lingo in the
communications management field. It is a valuable 5 page reference document
that will be used over and over as vendors and carriers will throw costs for
services which all have some association to bandwidth. You can now know what
they are talking about.
$39.00 plus
shipping.................................
The following spreadsheets are all templates for you to easily log your
company’s primary and highest Telecommunications expenses month to month. If
you track your costs and know what your volumes and trends are, you will be
in a more powerful position with vendors when negotiating contracts,
credits, and many other items.
Cost Reduction Projects Log This spreadsheet will easily enable you to insert details on each of the
changes and reductions you make from week to week that affect the bottom
line of your Communications spending. This spreadsheet has a few samples
already in it to help you understand the tracking idea. This historical
record keeping exercise will be a valuable tool for year-end review time
with your boss. The right side column will keep a total of your valuable
service to the company.
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How to Set Up “SAFE DISA” on your Nortel PBX System
This 8 page document will easily guide you through the steps to ensure that
you have a secure PBX for out-calling through the “Direct Inward System
Access” (DISA) feature. In today’s world of unprecedented Toll Fraud
globally, you need to “know” that your PBX will not be hacked through the
DISA feature. DISA is a great feature meeting many applications and staff
needs in your company. If you choose to implement it or want to check to see
if your PBX is truly secure, this document will be your guide. (A basic
understanding of Nortel PBX programming is needed to try the steps outlines
in this document)
