The creation of this specialized service sector was in response to client requests to funnel telephony questions and issues to a central point. The objective of the Help Desk Center is to provide companies like yours a clearing center to record, report, and clear telephony service requests while reducing on-site technical labor costs and improving turn around response time.

Call The i Gen Group today to discuss how we can help centralize and solve “your” support needs.

The Benefits

The Help Desk Center works hand in hand with corporate telecom departments often filling the voids caused by restrictions placed on headcount for in-house support. The i Gen Group’s Help Desk Center services assist in the following areas:

Staff Expertise is available on a wide array of system types and vintage models. The i Gen Group's Help Desk Center can support field conditions and recommend corrective action. 

No Multi-Vendor Calls Eliminate the need to search out qualified technical service centers across the country. One call takes care of it for you.

No Multiple Price Schedules, The i Gen Group will consolidate multiple price schedules to a standardized published price schedule regardless of location. Know your prices and enjoy consistency across the nation.

4 out of 10

Four out of ten service requests can be cleared without the need to dispatch an on-site technician. This is a tremendous time saver and the company avoids paying for technical labor charges. At an average national labor rate of $90 per hour that equates to considerable savings.

Monthly Reports

We will supply you a monthly report on all site activity. The reports include number of calls, type of call, close out time, contact information, and total service cost. We will also include service history trends and will make recommendations for preventative procedures.

Work with a firm that understands the marketplace

Testimonials

“i Gen was able to increase the effectiveness of Baxter’s telecommunications systems while generating significant cost savings… contributing to ongoing savings in excess of $750,000."

-Baxter Corporation

“Under Mr. Running's  leadership, we experienced reductions in telecommunications expenses that far exceeded our expectations”

 -Rinker Materials Corporation

home • sitemap • communications benchmarking • training & seminars • equipment services • consulting services

web site design hosting by abinko