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There is an 80/20 rule in PBX Management
80% of the moves, additions, and changes done on your system require
knowledge of just 20% of the programming available in the PBX.
We
make it practical
You don’t have to go to Toronto Ontario
Canada, or Houston TX or Richardson TX for a week to learn what you need and
want for basic MAC’s. We can do it in a day….and….you’ll pay much less. We
cut out the unnecessary overviews, impractical depth of detail and focus on
the relevant stuff.
You'll save thousands per year for your organization
You will cut costs of technician visits, increase responsiveness to internal
customers, control your system environment, be a better voice system manager
and boost your career value. No travel costs and out of the office time is
necessary.
BASIC or
ADVANCED Training Workshops Available
We have two levels of
product training to fit your experience level.
For the more experienced
student, we will develop a custom fit
learning experience for the skills you have already developed.
We begin
where you are at.
We see I/T
and Telecom staff at many different levels of PBX knowledge and programming
experience. Before we force an agenda on any client we discuss the
outline, level of experience, and what their desired outcome and
growth areas are.
COST SAVING BENEFITS
SELF MAINTENANCE and MANAGEMENT SAVES $$$
Studies show that for every employee with a desk and phone, there will be 1
move, addition or change in a year. This equates to an office of 200 staff
will experience approx 200 change orders per year.
Follow the numbers...
200 x $150.00 (per change cost) =
$30,000 per year costs
WHAT IF…
You were trained to do just the most basic of these changes and did only 30%
of them in-house. You would still save your organization $10,000 per year.
Compare this savings to the low Training costs of this course being offered.
The additional benefits of this training hold even more value to your
company with improved responsiveness and better PBX understanding.
WHAT YOU WILL LEARN
Just What You NEED...To Learn
This practical training will teach you how to face 80% of the common
questions and issues faced today. Do you need to add a phone, troubleshoot a
line or phone, change button assignments, print reports? All this and much
more are covered. Take a look at the Course Agenda for more details.
WHO SHOULD ATTEND
-
I/T Directors
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I/S Managers
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Applications Managers and
Programmers
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Merged I/T and I/S
departments
-
Telecom Managers
-
Telecom Administrators
-
Telecom Analysts
-
Electricians and
Maintenance personnel
COURSE
AGENDA:
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Hardware Overview
-
Software Overview
-
Telephone Sets and
Features Overview
-
PBX Load
Management Overlays
-
PBX Numbering and
Labeling Systems
-
Wiring Field Color
Codes and Field Layouts Design
-
Building Wiring
Design Overview (MDF’s to IDF’s)
-
Understanding
Nortel Documentation (The Practical Stuff)
-
Programming the
System
-
Logging In
-
Logging Out
-
Correcting
entry errors
-
Printing Set
Configurations
-
Locating
Unused TN’s and DN’s (System Ports)
-
Adding a
Digital Set
-
Adding Analog
Ports for Fax, Phone or Modem use
-
Deleting a Set
-
Disabling and
Re-Enabling Sets
-
Troubleshooting Sets (Stat Tests)
-
Making common
changes to a Set
-
Popular
Feature changes
-
Top 10 Useful
Features to deploy
**The advanced level
covers a greater depth on each of the following topics compared to the basic
level training class. It is intended for the person who has the existing
ability to make basic level program changes and additions in the Meridian 1
PBX system
Meet Course Directors by Clicking Here
Locations:
ON-SITE Workshops
The “On-Site” Workshop may
be the best deal for the large I/T group that wants to train up to 3 staff
members all at once. Here are some key benefits to consider;
-
One charge covers
up to 3 students
-
Training is done
on your own system which is familiar to you
-
Learning the
wiring fields of your own telephone closets
-
Fitting the
training to your needs
OFF-SITE Workshops
The Off-Site workshops will
allow you to work on systems in a shared environment, but will cost you
less.
Call for the nearest
location and date schedules.
Training Fees
On-Site Workshops: $1695.00
for up to 3 students
Off-Site Workshops: $945.00
for each student
Work with a firm that understands the marketplace |
