 |
Nortel BCM Call Center Basic Authorization with 10 active agents (20 Configured Agents).
Activates an ACD (Automatic Call Distribution) center in which calls are distributed to open agents. If an agent is unavailable, the call is placed in a queue until an agent becomes available.
Features:
20 Configured Agents
10 Active Logged in Agents
20 Agent Priorities
15 Lines
20 Overflow Rules
2 Queues
10 Recorded Announcements Price: $0.00 |
"Do It Yourself" Programming Guide
