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INNUA 2005 VOIP - True Cost Savings Presentation
Understanding the True Cost Savings of VOIP
Speaker notes and PowerPoint presentation from the INNUA 2005 workshop. Covers the journey of voice into IP and the true cost savings of VOIP. (7,045 KB download)
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SUCCESSION & Meridian PBX Programming Workshop
Learn to manage and self-maintain
This PowerPoint presentation presents an overview of the one day on-site SUCCESSION workshop.
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Telecommunications Benchmarking
Why it has the #1 Cost Cutting Impact for You
This white-paper will introduce you to exactly “what” benchmarking is and “how” it is used to achieve any cost reduction planning effort you may undertake. It is the “plum-line” which you can compare much more than just costs.
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Call Center TIPS
When it comes to your customer “point of contact”, your call center is often the very place you will succeed or fail. Knowing how to better design, improve and cut costs in this area of your business is worthy of your attention. This white-paper of Call Center Tips will introduce the key fundamentals to consider when starting or even optimizing a call center environment.
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How to Cut Cellular Service Costs
Many changes are taking place in the cellular service market. The recent tariff change to allow number portability in most of the USA markets unveils new opportunities to streamline, negotiate and better optimize your company’s cellular expense line. This white-paper will describe a challenging but proven method to cut cellular costs significantly.
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Long Distance Cost Cutting TIPS
This white paper will unveil many ideas and areas about where and how to begin looking for long distance service cost savings. It discusses the Inbound “toll free” and Outbound calling costs.
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Technology Contract Negotiating TIPS
Here is an opportunity to explore several important strategies for better negotiation tactics with vendors. These are easy to implement and will reap significant results of better pricing as well as better service levels.
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Telecommuting Cost/Benefit Configurator Template
Here is an easy way to really evaluate the costs and savings benefits to your company when a Telecommuting/Tele-Work organization design is implemented. All costs and savings consideration are covered to help you truly discover “if” or “how much” savings will come from Telecommuting.
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The Divestiture of AT&T Story
This is a terrific document to get a bigger picture view of where we have come from and how deregulation was implemented in America. If you are in voice or data communications management, this is a helpful story to know.
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Corporate Location Worksheet- Master Directory
This spreadsheet will serve as an easy way to list all company locations into one database and allow you to add your own rows and columns of additional pertinent information for quick recall as you service/support their expenses, inventories and vendor support needs.
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Voice and Data Cabling – Everything you NEED to know
This document has all the critical information you need in it and the excess is cut out. You don’t need another “too technical” or “too wordy” book. You need the facts, the critical information that helps you quickly embrace the standards, configurations and terminology so you can better manage vendors and cable installations.
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Voice and Data Bandwidth Measures Clarified
This is another “cut-to-the-chase” document that delivers quickly and clearly the information you need to understand the lingo in the communications management field. It is a valuable 5 page reference document that will be used over and over as vendors and carriers will throw costs for services which all have some association to bandwidth. You can now know what they are talking about.
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TELECOMMUNICATIONS EXPENSE TRACKING WORKSHEETS
The following spreadsheets are all templates for you to easily log your company’s primary and highest Telecommunications expenses month to month. If you track your costs and know what your volumes and trends are, you will be in a more powerful position with vendors when negotiating contracts, credits, and many other items.
Cost Reduction Projects Log
This spreadsheet will easily enable you to insert details on each of the changes and reductions you make from week to week that affect the bottom line of your Communications spending. This spreadsheet has a few samples already in it to help you understand the tracking idea. This historical record keeping exercise will be a valuable tool for year-end review time with your boss. The right side column will keep a total of your valuable service to the company. (Download Now)
How to Set Up “SAFE DISA” on your Nortel PBX System
This 8 page document will easily guide you through the steps to ensure that you have a secure PBX for out-calling through the “Direct Inward System Access” (DISA) feature. In today’s world of unprecedented Toll Fraud globally, you need to “know” that your PBX will not be hacked through the DISA feature. DISA is a great feature meeting many applications and staff needs in your company. If you choose to implement it or want to check to see if your PBX is truly secure, this document will be your guide. (A basic understanding of Nortel PBX programming is needed to try the steps outlines in this document)
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