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There is an 80/20 rule in PBX Management
80% of the moves, additions, and changes done on your system require knowledge of just 20% of the programming available in the PBX.
We make it practical
You don’t have to go to Toronto Ontario Canada, or Houston TX or Richardson TX for a week to learn what you need and want for basic MAC’s. We can do it in a day….and….you’ll pay much less. We cut out the unnecessary overviews, impractical depth of detail and focus on the relevant stuff.
You''ll save thousands per year for your organization
You will cut costs of technician visits, increase responsiveness to internal customers, control your system environment, be a better voice system manager and boost your career value. No travel costs and out of the office time is necessary.
BASIC or ADVANCED Training Workshops Available
We have two levels of product training to fit your experience level. For the more experienced student, we will develop a custom fit learning experience for the skills you have already developed. We begin where you are at. We see I/T and Telecom staff at many different levels of PBX knowledge and programming experience. Before we force an agenda on any client we discuss the outline, level of experience, and what their desired outcome and growth areas are.
COST SAVING BENEFITS
SELF MAINTENANCE and MANAGEMENT SAVES $$$
Studies show that for every employee with a desk and phone, there will be 1 move, addition or change in a year. This equates to an office of 200 staff will experience approx 200 change orders per year.
Follow the numbers...
200 x $150.00 (per change cost) = $30,000 per year costs
WHAT IF…
You were trained to do just the most basic of these changes and did only 30% of them in-house. You would still save your organization $10,000 per year. Compare this savings to the low Training costs of this course being offered. The additional benefits of this training hold even more value to your company with improved responsiveness and better PBX understanding.
WHAT YOU WILL LEARN
Just What You NEED...To Learn
This practical training will teach you how to face 80% of the common questions and issues faced today. Do you need to add a phone, troubleshoot a line or phone, changebutton assignments, print reports? All this and much more are covered. Take a look at the Course Agenda for more details.
WHO SHOULD ATTEND
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I/T Directors
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I/S Managers
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Applications Managers and Programmers
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Merged I/T and I/S departments
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Telecom Managers
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Telecom Administrators
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Telecom Analysts
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Electricians and Maintenance personnel 
COURSE AGENDA:
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- Hardware Overview
- Software Overview
- Telephone Sets and Features Overview
- PBX Load Management Overlays
- PBX Numbering and Labeling Systems
- Wiring Field Color Codes and Field Layouts Design
- Building Wiring Design Overview (MDF’s to IDF’s)
- Understanding Nortel Documentation (The Practical Stuff)
- Programming the System
- Logging In
- Logging Out
- Correcting entry errors
- Printing Set Configurations
- Locating Unused TN’s and DN’s (System Ports)
- Adding a Digital Set
- Adding Analog Ports for Fax, Phone or Modem use
- Deleting a Set
- Disabling and Re-Enabling Sets
- Troubleshooting Sets (Stat Tests)
- Making common changes to a Set
- Popular Feature changes
- Top 10 Useful Features to deploy
**The advanced level covers a greater depth on each of the following topics compared to the basic level training class. It is intended for the person who has the existing ability to make basic level program changes and additions in the Meridian 1 PBX system
Meet Course Directors by Clicking Here
Locations:
ON-SITE Workshops
The “On-Site” Workshop may be the best deal for the large I/T group that wants to train up to 3 staff members all at once. Here are some key benefits to consider;
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One charge covers up to 3 students
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Training is done on your own system which is familiar to you
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Learning the wiring fields of your own telephone closets
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Fitting the training to your needs
OFF-SITE Workshops
The Off-Site workshops will allow you to work on systems in a shared environment, but will cost you less.
Call for the nearest location and date schedules.
Training Fees
On-Site Workshops: $1695.00 for up to 3 students
Off-Site Workshops: $945.00 for each student
Work with a firm that understands the marketplace |
